Align Tech Ltd – Terms of Service

1. Who We Are

Align Tech Ltd

A company registered in the United Kingdom.

Email: support@align.tech

We build software that helps engineering teams capture, structure, and trace decisions across their SDLC.

2. Use of the Website

You agree to use the Align website only for lawful purposes and in accordance with these Terms.

You must not:

• use the site in any way that violates applicable laws
• attempt to gain unauthorized access to any systems or data
• interfere with the site's operation or security
• scrape, harvest, or collect data for commercial purposes without permission
• use the site to distribute harmful or malicious content

3. Account Registration and Communications

If you create an account or contact us:

• You provide consent for us to store your email address or other provided information.
• We may send you product updates, announcements, and service communications.
• You can unsubscribe from marketing communications at any time by emailing support@align.tech.

4. Intellectual Property

All content on the Align website - including text, logos, branding, graphics, designs, whitepapers, trademarks, and software concepts - is the property of Align Tech Ltd or its licensors.

You may not copy, distribute, reuse, or modify any content without written permission.

The Align name and logo are trademarks of Align Tech Ltd.

The Align Whitepaper and related Decision Graph concepts are proprietary to Align Tech Ltd.

5. No Professional Advice

All information on the website, including the whitepaper, is provided for informational purposes only. It does not constitute engineering, legal, or professional advice.

6. Fees, Billing, and Cancellation

6.1 Plans and Pricing

Align offers a free tier and paid subscription plans. Current pricing is published at align.tech/pricing-details and may be updated from time to time.

6.2 Free Tier

The free tier includes up to 50 users and 3,000 decisions per month at no cost. No credit card is required to start using Align on the free tier. We reserve the right to modify free tier limits with 30 days' notice.

6.3 Paid Subscriptions

Paid plans are billed monthly on a per-user basis. Fees are charged in advance at the beginning of each billing cycle via Stripe, our payment processor. Graduated pricing may apply — the per-user rate may decrease as your team grows. Your specific rates are shown in your account billing dashboard.

6.4 Payment

All payments are processed securely by Stripe. Align does not store your full credit card details. By subscribing to a paid plan, you authorize Stripe to charge your chosen payment method on a recurring basis.

You are responsible for keeping your payment information current. If payment fails, we may suspend access to paid features after a reasonable grace period.

6.5 Cancellation and Refunds

You may cancel your paid subscription at any time from your account settings or by contacting support@align.tech. Upon cancellation, your subscription remains active until the end of the current billing period. No partial refunds are provided for unused time within a billing cycle.

After cancellation, your account reverts to the free tier. Your data is retained for 30 days to allow for re-subscription or export, after which it may be deleted in accordance with our Privacy Policy.

6.6 Price Changes

We may change our pricing with at least 30 days' written notice (via email or in-app notification). Price changes take effect at the start of the next billing cycle following the notice period. If you do not agree to a price change, you may cancel before it takes effect.

7. Align Platform Services

When using the Align platform, you agree that:

• You will use the service in accordance with applicable laws and your organisation's policies
• You are responsible for the accuracy and appropriateness of content you submit
• You will not attempt to circumvent security measures or access other tenants' data
• We may collect telemetry data as described in our Privacy Policy to improve the service
• AI-assisted features may process your content to extract and analyse decisions
• You retain ownership of your decision content; we obtain a non-exclusive licence to process it solely for the purpose of providing the Align platform services to you, and this licence terminates upon account deletion or service termination

Additional terms may apply for specific features or enterprise agreements.

8. Disclaimer of Warranties

The website and all content are provided "as is", without warranties of any kind, express or implied.

We do not guarantee:

• accuracy
• availability
• completeness
• reliability
• performance

Your use of the site is at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law:

• Align Tech Ltd will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services, including loss of data or revenue.
• Our total liability for any claim related to your use of the site or services will not exceed the greater of £50 or the fees paid by you in the 12 months preceding the claim.

Some jurisdictions do not allow limitations of liability. In those cases, these limitations may not apply.

10. Third-Party Links

Our site may contain links to third-party websites or resources. We do not control and are not responsible for the content or practices of those websites.

You access third-party links at your own risk.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising out of or relating to these Terms shall be resolved exclusively in the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time.

The "Last updated" date at the top reflects the latest version.

Your continued use of the site after changes are posted constitutes acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms or anything on this website, contact:

support@align.tech